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Frequently Asked Questions

Do I Need a Doctors’ Referral to see a Physio?

Karakrista is a Nationally registered provider and can treat clients without a medical referral. If you are a member of a Private Health Fund you are able to claim your treatment without a doctors’ referral. Hicaps and eftpos are available on site.


Can I claim a Rebate from Medicare?

Physiotherapy is generally not covered by Medicare, however if you have a chronic or complex condition you may be eligible for the Enhanced Primary Care (EPC) Program which entitles you to receive a substantial rebate from Medicare for up to 5 treatments per year. Speak to your doctor, as you will require a medical referral. When you make an appointment, please let your physiotherapist know and bring your EPC forms with you.

Can I claim a Health Fund Rebate?

You can claim many of my services under the extras cover of your Health Insurance. Check with your insurer about what is covered under your specific policy.

Do you have HICAPS?

Yes, absolutely!

What is your Cancellation Policy?

Except in genuine emergencies or illness at least 24 hours notice is required to change or cancel appointments so that other clients may fill appointment times. Bookings cancelled within 24 to 2 hours of your appointment will incur a 50% Fee. Cancellations within 2 hours of your appointment or failure to arrive will incur a 100% Fee. I thank you for honouring my time in providing this service.

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